Terms and conditions

Terms and Conditions

PickMeApp Ltd. (herein after referred as “PickMeApp”) is a technological platform (herein after referred as “App”) that brings taxi/Private Hire Vehicle (PHV) drivers together with the Passengers (herein after referred as “Passenger”). TAPOZ CARS and Passenger together are also referred to as “Parties”.


1.1. Passenger may start to use the App in accordance with these Terms, after downloading the App, filling out the required areas for the registration, approving the mobile phone number and logging in with his/her password.

1.2. Passenger agrees that all information provided by him/her during the application is true, accurate and up-to-date in all respects and at all times. Passenger may update his/her details at anytime via App.

1.3. The use of App is free of charge.


2.1. After registering, logging in to App and pressing the call button, the nearest taxi/PHV will be directed to Passenger and in case driver accepts the directed call; information related to driver and the taxi/PHV will be delivered to Passenger.

2.2. The given information (estimated time of arrival, the distance from the vehicle to the Passenger etc.) are estimates and may not be one hundred percent accurate however PickMeApp tries its best to give the most accurate information and shall not be held liable for any inaccuracy.

2.3. After this step, Passenger may tap the cancel button to cancel the trip. If Passenger does not cancel, Passenger is expected to wait for the taxi/PHV and get in the taxi/PHV when it arrives. Passenger may cancel for free within the first 5 minutes after a driver has been found. Passenger accepts that cancellations made after 5minutes may be charged a fee according to the conditions specified below. Passenger will be warned on the first cancellation that meets these conditions and notified that Passenger will be charged a fee for similar future cancellations. Passenger will be warned before cancelling that a cancellation fee may apply. If Passenger proceeds with canceling, a cancellation fee will apply.

  • A £5.00 Sterling cancellation fee will be charged for cancellations after 10
  • The driver may cancel after waiting 10 minutes at the pick-up location. The passenger will be charged a £5.00 cancellation fee. 
  • If the driver is not approaching the passenger, the cancellation fee will be waived.
  • The cancellation fee will be waived if the driver has not arrived within 10 minutes of the initial ETA.
  • The invoice of the cancellation fee will be emailed to the passenger.